Momentive Software Wins 2026 Stevie® Award for Customer Service Leadership
Karl Jaufmann, SVP of Client Support, named bronze Stevie Award winner for Customer Service Leader of the Year
ST. PETERSBURG, Fla., Feb. 03, 2026 (GLOBE NEWSWIRE) -- Momentive Software, the leading technology partner accelerating innovation and powering the future for mission-driven organizations, today announced that Karl Jaufmann, SVP of Client Support, has won a bronze Stevie Award for Customer Service Leader of the Year as part of the 20th Annual Stevie Awards for Sales and Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 41 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of 150 professionals worldwide on eight specialized judging committees.
“Congratulations to Karl on this well-deserved Stevie Award recognition,” remarked Mike Shea, Chief Operating Officer at Momentive Software. “Karl’s leadership has fundamentally raised the bar for what client support looks like at Momentive, combining operational rigor with deep empathy for the mission-driven organizations we serve. Our clients are at the heart of everything we do, and Karl’s impact is a true testament to that commitment as we continue to bring on better outcomes for our clients. His work will be instrumental as we roll out MomentiveIQ, ensuring our clients not only receive exceptional support but gain even greater insight and value from our platform.”
The judges praised Karl’s leadership as “transformational”, noting that his work “restored client confidence and set a new standard of excellence” across Momentive’s global support organization. His “data-driven, performance-focused approach delivered sustained, measurable improvements”—earning recognition for exceptional CSAT scores above 98%, significant SLA gains, and dramatic backlog reductions. Most importantly, the judges emphasized the real-world impact of Karl’s leadership on nonprofits that “rely on Momentive’s software to serve their communities”, underscoring how his ability to “drive performance” translates directly into better outcomes for countless mission-driven organizations.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at sales.stevieawards.com/.
About Momentive Software
Momentive Software amplifies the impact of more than 37,000 mission-driven organizations across 30+ countries, supporting over $11.7 billion raised and 287 million members served annually. Nonprofits and associations rely on Momentive’s AI-powered software and services to engage their communities, simplify operations, and grow revenue. Designed to help organizations connect more, manage more, and expect more, Momentive’s solutions span fundraising, learning, events, careers, volunteering, accounting, certification, and association management. Momentive partners with organizations that believe “good enough” is never enough—so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
Media Contact
Momentive Software | Heather Noll | heather.noll@momentivesoftware.com
About The Stevie® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Legal Disclaimer:
EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
